Privacy Policy

Effective Date: 1 May 2026

Who we are

At manako., we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information when you visit our website, book a session, purchase a product or voucher, or interact with us via WhatsApp or social media.

We comply with the Protection of Personal Information Act (POPIA) and are committed to handling your information responsibly.

Our website address is: https://manako.co.za.

What information we collect

We may collect the following personal information:

  • When you book a session or make a purchase: your name, email address, WhatsApp number, and payment details.

  • When you contact us: any information you share via enquiry forms, WhatsApp messages, or email.

  • When you browse our website: device information, IP address, and browsing behaviour through cookies (see Section 7).

  • If you purchase a gift voucher: the recipient’s name and email address (provided by you).

We do not collect sensitive personal information (such as ID numbers or medical details) unless required for a specific session (e.g., accessibility needs, dietary requirements) and with your explicit consent.

How we collect your information

We collect information

  • Directly from you, when you fill in a booking form, create an account (if applicable), or send us a message.

  • Automatically, via cookies and analytics tools when you use our website.

  • From third-party payment gateways (like PayFast or Yoco) to confirm payment status. We never see your full card or banking details.

Why We Use Your Information

We use your personal information to:

  • Process and confirm your session bookings, product orders, and gift voucher purchases.

  • Send you booking reminders, confirmation emails, and post-session thank-you notes.

  • Respond to your enquiries and provide customer support.

  • Improve our website and services through anonymised analytics.

  • Send you marketing communications (only if you have opted in). You can unsubscribe at any time.

  • Comply with legal obligations, such as tax and record-keeping requirements.

Sharing Your Information

We do not sell or rent your personal information. We may share your data with trusted third parties only as needed to operate our business:

  • Payment processors (e.g., PayFast, Yoco) to securely process payments.

  • Courier companies (e.g., The Courier Guy, Paxi) to deliver physical products you order.

  • Website analytics tools (e.g., Google Analytics) to understand website usage, with anonymised data.

  • If required by law, we may disclose information to comply with a legal process.

All third parties are required to keep your information secure and use it only for the purpose for which it was shared.

How We Store & Protect Your Data

We take reasonable technical and organisational measures to protect your personal information from loss, unauthorised access, and misuse. Your data is stored on secure servers and accessible only to authorised team members. We retain your information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (typically 5 years for financial records).

Your Rights Under POPIA

You have the right to:

  • Access the personal information we hold about you.

  • Request correction or deletion of your information (subject to legal retention requirements).

  • Object to the processing of your information for marketing purposes.

  • Lodge a complaint with the Information Regulator if you believe your rights have been infringed.

To exercise any of these rights, please contact us at themanakogroup@gmail.com or via WhatsApp at 069 283 9177. We will respond within a reasonable time.

Cookies

Our website uses cookies to enhance your browsing experience. These are small text files placed on your device to remember preferences and analyse site traffic. You can manage or disable cookies through your browser settings, though some website functions may not work properly if cookies are blocked.

Third-Party Links

Our website may contain links to external sites (such as social media platforms or payment gateways). We are not responsible for the privacy practices of those sites and encourage you to read their policies.

Children’s Privacy

Our public sessions are designed for adults (16+). We do not knowingly collect personal information from children without parental consent. For kids’ parties booked off-site, we collect only the parent’s/guardian’s information for booking purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

For any questions about this policy or how we handle your data, please contact:

  • Studio Name: Manako Studios

  • Email: themanakogroup@gmail.com

  • WhatsApp: 069 283 9177

  • Physical Address: Co.Space Entrepreneur Village | Randburg 472 Spionkop Ave, Kya Sand, Johannesburg, 2163, South Africa

Scroll to Top